Returns & Exchanges
At Symphonia Music, we want you to be completely satisfied with your purchase. If your instrument or accessory doesn't meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack your items in their original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship to Symphonia
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing