Frequently Asked Questions
Everything you need to know about your musical journey with Symphonia Music.
How are musical instruments packaged for shipping?
We use professional-grade, shock-absorbent materials and double-walled boxes to ensure your instruments arrive in perfect tuning and condition.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Do your instruments come with a warranty?
Yes, all new instruments include a minimum one-year manufacturer's warranty against defects in materials and workmanship.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer international shipping?
Symphonia Music ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are the instruments set up before they are sent out?
Absolutely. Our in-house technicians perform a multi-point inspection and basic setup on every stringed and wind instrument before it leaves our warehouse.